Better sleep starts with confidence.

At MATTRINOVA, we believe choosing a mattress should feel as comfortable as sleeping on one. That's why we offer a 120-Night Sleep Trial on eligible mattresses and a 10-Year Limited Warranty against eligible manufacturing defects.

Explore our frequently asked questions below to understand how the trial, returns, refunds and warranty work.

120-Night Sleep Trial

1. What is the MATTRINOVA 120-Night Sleep Trial?

Our 120-Night Sleep Trial gives you the opportunity to experience an eligible MATTRINOVA mattress in your own home and decide whether its comfort suits your sleeping preferences.

If it doesn't feel right for you, you may request a return in accordance with our Sleep Trial Terms & Conditions.

2. When does the 120-night trial begin?

Your trial begins on the date your mattress is delivered. You must submit your return request before the end of the 120th night.

3. What if my mattress feels too firm or too soft?

Comfort is personal. If your mattress doesn't provide the sleeping experience you expected, you may request a return under the trial.

Simply tell our Customer Care Team why the mattress doesn't suit you. Your request will be reviewed according to the trial conditions.

4. Does the mattress need to be in perfect condition?

The mattress must be reasonably clean, hygienic and physically acceptable. It must not have damage such as cuts, tears, burns, mould, liquid stains, excessive dirt, abnormal odours or damage caused by pets, misuse or improper handling.

Reasonable signs of normal use will not automatically disqualify a mattress. All returns are subject to verification.

5. How do I request a return under the sleep trial?

Contact MATTRINOVA Customer Care before your trial period expires. Provide your order number and registered contact details. Our team will explain the verification and return process.

Please wait for return approval and instructions before arranging or sending the mattress back.

6. Do I have to pay for return transportation?

For approved comfort-related returns, the customer is responsible for the applicable return transportation or parcel charges.

MATTRINOVA will assist in arranging suitable logistics where service is available. There is no additional MATTRINOVA restocking fee for an approved comfort return.

7. When will I receive my refund?

Once your returned mattress reaches our authorised return facility and passes the final inspection, the eligible refund will normally be initiated within 7–10 business days.

The time taken for the funds to appear in your account may vary depending on your bank or payment provider. Refunds will normally be made through the original payment method wherever possible.

8. What if I order the wrong mattress size?

Please check the dimensions carefully before placing your order. A return requested solely because you selected the wrong size may not qualify as a comfort return under the trial.

MATTRINOVA may consider an exchange or return separately, subject to applicable transportation and handling costs.

If MATTRINOVA supplied a different size from the one confirmed in your order, contact Customer Care immediately. Such cases are handled separately.

9. Are custom-sized mattresses eligible for the trial?

Custom-sized, specially manufactured or individually modified mattresses may be excluded from the trial. Any applicable exclusion will be communicated before purchase.

10. Is the sleep trial the same as the mattress warranty?

No. The sleep trial and warranty serve different purposes.

• 120-Night Sleep Trial: For eligible comfort-related return requests.

• 10-Year Limited Warranty: For eligible manufacturing defects confirmed under the warranty terms.

10-Year Limited Warranty

11. How long is the MATTRINOVA mattress warranty?

Eligible MATTRINOVA mattresses come with a 10-Year Limited Warranty beginning on the original date of purchase. The warranty applies to the original purchaser and valid proof of purchase is required.

12. What does the warranty cover?

The warranty covers eligible manufacturing defects and workmanship issues, including verified defects in mattress materials or construction, defects affecting structural integrity, significant manufacturing-related stitching or seam defects and qualifying structural deterioration.

All claims are subject to assessment and the applicable warranty terms.

13. What is not covered by the warranty?

The warranty does not cover normal wear and tear, ageing, changes in comfort preference, normal changes in firmness or softness, minor body impressions within acceptable manufacturing limits, accidental damage, cuts, tears, burns, stains, moisture or mould damage, misuse, improper handling, unauthorised modifications or damage resulting from an unsuitable bed frame or foundation.

Failure to follow the recommended care instructions may also affect warranty eligibility.

14. Does the warranty cover changes in mattress firmness?

No. Normal changes in mattress feel, firmness, softness or appearance caused by regular use and ageing are not considered manufacturing defects. The warranty protects against eligible manufacturing defects rather than guaranteeing a particular comfort preference for ten years.

15. Do I need a proper bed frame or foundation?

Yes. Your mattress must be used on a properly supportive and structurally suitable bed frame or foundation. Damage caused by an unsuitable, damaged or inadequate foundation may not be covered.

16. How do I make a warranty claim?

Contact our Customer Care Team with your order details. You may be asked to provide your purchase invoice, order number, photographs or videos of the reported defect, a description of the issue and photographs of the supporting foundation, if requested.

17. Will my mattress be inspected?

MATTRINOVA may request additional information or arrange an inspection before deciding whether the reported issue qualifies as a covered manufacturing defect.

18. What happens if my warranty claim is approved?

If a covered manufacturing defect is confirmed, MATTRINOVA may, at its discretion and subject to applicable law and warranty terms, repair the mattress or replace the mattress or affected component.

19. Is the warranty transferable?

The warranty applies to the original purchaser and is not transferable unless expressly permitted by MATTRINOVA. Proof of purchase may be required.

Sleep Better. Choose with Confidence.

120 Nights to Experience MATTRINOVA. 10 Years of Limited Warranty Coverage.

MATTRINOVA — The Ultimate in Sleep Luxury.

The Sleep Trial and Limited Warranty are subject to product eligibility and their respective terms and conditions. Nothing in these policies is intended to restrict mandatory consumer rights under applicable law.

Last updated: 15 October 2026.