Last Updated: 14 September 2026

At MATTRINOVA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, communicate with us or purchase our products.

By using the MATTRINOVA website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact our customer support team
  • Submit an enquiry or contact form
  • Subscribe to our communications
  • Participate in promotions or surveys
  • Submit a product review or testimonial

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order and transaction details
  • Information provided in customer enquiries
  • Other information you choose to provide

We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information, pages visited, approximate location and website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Provide customer support
  • Respond to enquiries
  • Process payments through our payment service providers
  • Communicate with you regarding your orders
  • Provide information about our products and services
  • Improve our website, products and customer experience
  • Send promotional communications where permitted
  • Prevent fraud, misuse and unauthorized activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

MATTRINOVA does not intentionally collect or store complete payment card information such as your full card number, CVV or banking credentials on our website.

Payment information is handled by the applicable payment service provider according to its own security and privacy practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember preferences
  • Keep products in your shopping cart
  • Understand website usage
  • Improve website performance
  • Measure marketing and advertising effectiveness
  • Provide relevant content and advertisements

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, telephone or other communication channels regarding:

  • New products
  • Offers and promotions
  • Special sales
  • Product updates
  • MATTRINOVA news

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

Please note that we may still send essential communications relating to your orders, transactions or account.

6. Sharing of Information

We do not sell your personal information for money.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you, including:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Customer support services
  • Marketing and analytics service providers
  • IT and security service providers
  • Professional advisers where necessary

These parties may only receive information reasonably necessary to perform their services, subject to applicable contractual and legal requirements.

We may also disclose information where required by law, court order, government authority or to protect our legal rights, customers, website or business.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records
  • Providing customer support
  • Meeting legal and accounting obligations
  • Resolving disputes
  • Preventing fraud
  • Enforcing agreements

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, social media platforms or other external services.

MATTRINOVA is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information.

10. Children’s Privacy

Our website and products are intended for a general audience and are not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a concern regarding our handling of your information

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

MATTRINOVA may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

MATTRINOVA – The Ultimate in Sleep Luxury

Email: info@mattrinova.com
Phone: +91 81296 05666
India Office: Mattrinova Global Private Limited, 677, 1st Floor, Desk 119B, 27th Main, 13th Cross, HSR Layout, Sector 1, Bangalore, Karnataka, India – 560102

Your privacy matters to us. We are committed to handling your information responsibly and transparently.