Last Updated: 14 September 2026

Welcome to MATTRINOVA. These Terms & Conditions govern your use of the MATTRINOVA website and your purchase of our mattresses and related products.

By accessing our website, browsing our products or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. About MATTRINOVA

MATTRINOVA is a luxury mattress brand offering premium mattresses and sleep products through its online platform.

Throughout these Terms, “MATTRINOVA,” “we,” “our,” and “us” refer to MATTRINOVA, while “you,” “customer,” and “user” refer to the person accessing the website or purchasing our products.

2. Use of Our Website

You agree to use the MATTRINOVA website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to the website or its systems
  • Copy, reproduce or distribute website content without permission
  • Interfere with the security or operation of the website
  • Use automated systems to extract or misuse website content
  • Submit false, misleading or fraudulent information

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colours, prices and other information displayed on our website are accurate.

However, slight variations may occur due to:

  • Screen and device settings
  • Photography and lighting
  • Manufacturing processes
  • Product batches
  • Natural variations in materials

Such variations do not necessarily constitute a product defect.

MATTRINOVA reserves the right to update product information, specifications, designs and availability without prior notice.

4. Product Availability

All products displayed on the website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment confirmation.

If an ordered product becomes unavailable after purchase, we may contact you regarding an alternative product, revised delivery arrangement or applicable refund.

5. Pricing

Product prices displayed on the website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to any applicable taxes, shipping charges, discounts, promotional terms or pricing errors.

MATTRINOVA reserves the right to correct genuine pricing or listing errors.

6. Orders & Order Acceptance

When you place an order, you are making an offer to purchase the selected product.

An order confirmation or payment acknowledgement does not necessarily mean that the order has been finally accepted by MATTRINOVA.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incomplete or inaccurate customer information
  • Delivery limitations
  • Technical or payment-related errors

Where an order is cancelled after payment has been received, any eligible refund will be processed according to our Return, Refund & Cancellation Policy.

7. Payment

Customers must provide accurate payment and billing information when placing an order.

Payments are processed through the payment methods and payment gateways made available on our website.

MATTRINOVA does not knowingly retain sensitive payment information such as complete card details unless specifically permitted and required for legitimate payment processing purposes.

If a payment fails or is reversed, the order may not be processed until successful payment confirmation is received.

8. Delivery

We aim to deliver products within the estimated delivery period communicated during the ordering process.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Logistics conditions
  • Weather
  • Public holidays
  • Natural events
  • Operational or transportation delays
  • Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Mattress Delivery & Installation

Customers must ensure that the delivery location is reasonably accessible and suitable for receiving the product.

Where applicable, customers may be required to ensure:

  • Adequate access to the premises
  • Suitable room access
  • Clear pathways
  • Appropriate bed frame or support system
  • Availability of an adult to receive the delivery

MATTRINOVA may not be responsible for delays or unsuccessful delivery caused by inaccurate addresses, restricted access, customer unavailability or unsuitable premises.

10. Returns, Refunds & Cancellations

All cancellations, returns, replacements and refunds are governed by our Return, Refund & Cancellation Policy.

Customers are advised to review that policy before placing an order.

Opening, unpacking or using a mattress may affect its eligibility for return due to hygiene and product-quality considerations, except where applicable law or an approved defect/damage claim provides otherwise.

11. Warranty

Where a MATTRINOVA product is covered by a warranty, the applicable warranty terms will govern warranty claims.

The warranty does not necessarily cover damage caused by:

  • Misuse
  • Neglect
  • Accidental damage
  • Improper handling
  • Unauthorized modifications
  • Improper storage
  • Unsuitable bed frames or foundations
  • Normal wear and tear

Please refer to the applicable Warranty Policy for complete details.

12. Intellectual Property

All content available on the MATTRINOVA website, including but not limited to:

  • Brand names
  • Logos
  • Product photographs
  • Graphics
  • Videos
  • Text
  • Designs
  • Illustrations
  • Website layouts
  • Product descriptions
  • Marketing materials

is owned by or licensed to MATTRINOVA and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit such content without prior written permission.

13. User Content

If you submit reviews, photographs, testimonials, comments or other content to MATTRINOVA, you agree that you have the necessary rights to submit that content.

By submitting such content, you grant MATTRINOVA permission to use, reproduce, display, publish and distribute it for legitimate marketing, promotional and business purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.

14. Third-Party Links

Our website may contain links to third-party websites, payment services, delivery partners or other external platforms.

MATTRINOVA is not responsible for the content, security, privacy practices, availability or policies of third-party websites.

Your use of third-party services is subject to the terms and policies of those respective providers.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Completely accurate or up to date

Maintenance, technical failures, security incidents or circumstances beyond our control may temporarily affect website availability.

16. Limitation of Liability

To the maximum extent permitted by applicable law, MATTRINOVA shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or purchase/use of our products.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

17. Force Majeure

MATTRINOVA shall not be considered responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, transportation disruptions, technical failures, war, civil disturbances or other extraordinary events.

18. Privacy

Your use of the MATTRINOVA website is also subject to our Privacy Policy.

We collect and process personal information in accordance with our applicable privacy practices and legal requirements.

19. Changes to These Terms

MATTRINOVA reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over MATTRINOVA, subject to applicable consumer protection laws and other mandatory legal provisions.

21. Contact Us

If you have questions regarding these Terms & Conditions, our products, orders or services, please contact our customer support team.

MATTRINOVA
The Ultimate in Sleep Luxury

Email: info@mattrinova.com
Phone: +91 81296 05666
India Office: Mattrinova Global Private Limited, 677, 1st Floor, Desk 119B, 27th Main, 13th Cross, HSR Layout, Sector 1, Bangalore, Karnataka, India - 560102

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.